Betcoin Casino review

Contents

    Updated Dec 4, 2018
    Overall score 73%
    Slots 8/10
    Live dealer 8/10
    Table games 7/10
    Transactions 8/10
    Customer service 4/10
    Privacy and security 9/10
    Established
    2013
    Located
    Costa Rica
    Min bet
    0.02 m฿ (slots)
    Max bet
    4000 m฿ (live dealer)
    Currencies:
    Bitcoin Cash BCHBitcoin BTCDash DASHEthereum Classic ETCEthereum ETHLitecoin LTCMonero XMRRipple XRP

    Betcoin offer a casino including live casino, a sportsbook (review) a poker room (review) and a dice game (review). None of them are particularly good.

    There are some frustrating bugs and poor user experience moments like not being able to find where to reset your password and confusing URLs across the sites. We hear more players complaining about Betcoin than other casinos.

    Slots

    Range: Around 120 different machines.

    The slots are good, nice sound and visuals and fun intros. Betcoin does not bring as much wow factor to them as the higher ranked casinos on this site. They are also less reliable.

    Live dealer

    Range: A decent range of live tables with all the Evolution and Ezugi (the 2 biggest and best live casino providers) games available as well as a few lesser known providers.

    The live dealer casino is good. You can chat with the attractive dealers and it all works well.

    Single roulette tables have a large bet range of 1 m฿ to 4000 m฿.

    Table games

    Range: Around 40 different varieties of a hand full of classic casino games.

    The tables games are well laid out in the lobby so you can easily find what you are after.

    They are pretty good all round, certainly everything works as you would expect. The way Betcoin integrate them is not quite as immersive and fun as the higher ranked casinos listed on this site.

    Transactions

    Unique deposit addresses: Available.

    Confirmations before play: 1.

    Withdrawal time: 2 hours.

    Player to player transfer: Available.

    Withdrawals require email confirmation.

    Customer service

    Customer service channels available: Live chat and tickets.

    Speed of replies: Live chat is not available 24/7 and tickets take 6 - 24 hours to be replied to.

    Accuracy of replies: Bad. Staff want to answer as many questions as possible in as short a time as possible, rather than really understanding the customer's request. We were giving incorrect information multiple times.Rather than offering solutions they very often instruct you to create a ticket about the problem.

    Real life customer service test

    Question: When I click through to Asia Gaming from the live casino lobby it says

    "Whoops, looks like something went wrong."

    Is Asia gaming live casino still available?

    Answer:
    Please kindly create a ticket so I can escalate it to management. Once completed please provide me the ticket number.

    Notes: In another case we were given incorrect information on how many confirmations deposits need before play.

    Privacy and security

    Information required at signup: Email address.

    2 factor authentication: Available.

    Betcoin has the best privacy and security of all casinos.

    Bonuses

    100% deposit bonus up to 1000 m฿ for casino only (not in the sportsbook).

    Overall

    Betcoin’s strength is that it has a wide range of different types of fun gambling available from a single balance, and they support a decent range of altcoins.

    You can play at Betcoin no problem but the higher ranked casinos on this site are simply better.

    Visit Betcoin

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